Todo muy bueno y la atención excelente muy satisfecho con el servicio

Amazing service, friendly delivery

The delivery of my bedroom set went incredibly smoothly. The team was right on time, handled everything with care, and set everything up quickly and professionally. From start to finish, the process was stress-free and efficient. Highly recommend for anyone looking for reliable and professional service! Been a loyal customer to AFW for years.

$1100 wasted! What I thought was nice furniture turned out to be very low quality. The recliner is horrible has to force close and to lay back it's either lay a little or lay all the way there is no in between. Soons you move its sitting you up but leg part remains extended. No support beneath the mid area. This thing will be broke in months Im sure. Tried to return but they want $150 plus pick up so Id have to lose out on $225 if I want to return it. Part of me wants too cause I hate it! They should pick this crap up for free!

JT at Katy location is awesome! He is one of the best sales person I’ve ever dealt with. He listened to my wants and exceeded my expectations! I will definitely look for him when I come back in the future 🤩

This is my second time buying furniture in this place and I am really happy with the great prices and friendly staff. Zee was very knowledgeable and friendly that I bought my dining set and tv console through him. I had a great experience with Steve when I got my sectional as well. He is very helpful and friendly too. These two are an asset to this branch. I will be back for sure .

Excellent service and product delivery very professionally

The tech did not arrive on time.

What a clean top tier operation! The gentleman rang our doorbell and greeted us warmly with smiles on their faces. We showed him where the sofa was going. They took a quick observation, went out and grabbed the sofa wrapped in plastic and brought it in without disturbing anything, calling out obstacles to each other to avoid. They unwrapped it and bid us a good day. Super professional. Thank you so much for a clean delivery. The window was from 10-1. They arrived at 10:30. The driver said, "now you don't have to wait all day for a delivery." How cool is that?

Ismael and Carlos were extremely efficient, professional, and a pleasure to work with!!

Excellent work, the guys were polite and very fast

Maria helped us with our selection and was very helpful in showing us the different types of sofas. Overall we were very delighted to have had her with us.

On 05/11/2025 I purchased the a bedroom set. Replacing our 20 year old set. We were excited to get it. My salesman bugged me relentlessly, while at work, the following day. (Even though I told him that I was at work.) Apparently he screwed up my sale saying it wasn't charged to my Wells Fargo AFW card. Wanted me to come into the store to get it straightened out. Then another person in CS sent me a link. To pay for it over my phone. And that kept failing. So I conceded to come into the store, with some reluctance, knowing how bad the traffic would be. So while in the store. I gave them some opportunity to rectify the problem, in a adequate timeframe. After that time expired I began to leave the store, when my salesman called me. Telling me they had it ready. Apparently it had been charged to my Wells Fargo card, all along. They had to have the bank zero it out and had me do a do-over.? That' why I couldn't do it over the phone. It would have been double or exceeded my credit limit. Now I am waiting for the bed and it's past due. Salesman said it was coming from Colorado, not China!! And would be in within two weeks??? The staff within that store are inept. Sickening!!

Found chair and bedroom i wanted at decent price

American furniture is very professional and excellent!

From the moment I walked into AFW to the time the delivery folks left it has been a seamless an exquisite experience. I highly recommend!

The delivery team is very professional, helpful, and operates in excellence!

** UPDATE ** What is customer service? It's hearing the issue and coming to a solution to fix it in a timely matter and that's exactly what Mr. Jacob, Regional Manager of America Furniture has done for us. Husband got a call Thursday evening from Mr. Jacob addressing the problem and how to rectify the issue as soon as possible; which was much appreciated after the amount of miscommunication we had to deal with and the amount of $ we spent with this company. This morning ALL the legs to our couches were replaced with new ones. Our dresser w/mirror was replaced with a new one, our 2 missing TV entertainment towers & 2 night stands were delivered and placed perfectly and with care. Mr. Jacob also offered a reimbursement of our delivery fee. My husband got a call after each piece was delivered (3 separate deliveries) from Mr. Jacob to check how each item(s) was brought in (condition wise) and the serve of the delivery was. Each time it was just great !! We were very pleased to say the least. One of the deliveries was from the "Delivery Manager" herself, Samya and she apologized for the dilemma that took place which we appreciated as well. We appreciate what Mr Jacob has done by reaching out to us, hearing our concerns and resolving the problem fast. Its people like Mr. Jacob that take the time to hear the customer(s) concerns, seeks the solution and keep the customer coming back for more business which after this we will definitely be returning customers. Everyone deserves a second chance to fix the wrong. Thank you for making things right Mr. Jacob & America Furniture. Top notch customer service THIS time from very satisfied customers !! --------------------------- Worst experience ever !!! Went into America Furniture on May 22nd spent/bought $14,000 worth of furniture. Was told all in stock and will be delivered on the 25th. May 25th comes , 2 night stands missing, all left side dresser drawers were put on lined off so the drawers wont open and close properly, left side of dresser mirror isn't stained, 2 TV entertainment towers missing, ALL couch legs scratched !! Delivery person takes pics and notes it all down to relay to proper ppl who handle these kind of mishaps and tells us someone will be calling us. NO CALL. Called to see why we never got a call the next business day and are told we have to reach out to "warranty" department which we do and then they tells us they will have it all fixed only to wait a few days and have to call back yet again to learn it was NEVER put into their system. Husband goes down in person and learns that not only are our 2 entertainment towers sitting there in the back but our 2 night stands are on back order and won't come till July !! (No curiosity call to let us know) Then they say they have to send a tech out to look at the problem pieces before doing anything about it. Husband makes appt right then and there in store with a manager of that department and calls today to see when someone will be showing up and he learns, IT WASNT PUT IN !! AGAIN!!! Try to say they called us and left a "voice mail", we dont have voicemail set up on either cell. Just a bunch of the unnecessary run around to find answers to solve our problems !! Totally unprofessional !! Wasting time and thinking we will let it go, wrong customer, not us. Careful cause they will take your $ fast but will dance around the problem to fix their mess up!! Its been 2 weeks and still nothing is fixed or solved! Dont take their word, make sure to call and check on your order and get names of who you spoke to. Just want what we paid for or compensate us for YOUR mistakes!

Friendly and professional individuals to work with.

Friendly but not pushy sales service and delivery was fast and a delight!

JT IS THE MAN and he helps us to find what we need! He is very patience and honest with the merchandise. We shopped here twice and both time he helped us to find the best items for our house. Thank you for your help, JT!

Great experience, from buying-to-delivery.

Nice and easy

JT did a great job helping us...

Delivery guys were great!! Very professional, friendly and knowledgeable. Great customer service!

Excelente 👌

Massive. Very friendly service. No helicopter salespeople.

Both the price and quality are good!

Excellent communication and professional demeanor- delivery was informative and very quick. My experience was Great and I recommend AFW for all your future furniture purchases!!!

Excelente mi muebleria favorita

Great service. From selling to delivery. Good communication system. They do what they say they will do.

I love AFW, I always have a great experience. Steve, the salesman was amazing and the delivery guys as well. They came on time and handled my furniture with care while climbing up 3 flights of stairs!

Very nice people and very friendly

This is the way furniture shopping should be. There are not sales people lined up at the door waiting to ambush you. They dont follow you around the store asking you questions. The quality here is mid-range with some lower end and some high end quality items. They dont sell tempurpedic beds, there was only one called the SeaBreeze Copper that came close at 1/4 the price. Otherwise the mattress selection is just mid range quality IMO. They do offer a van rental on first come first serve basis. Its $20 for an hour which includes gas and tolls. Never saw that offer before. Overall it was a great experience here to save some money.

Everyone was extremely helpful and the prices are amazing!!! I highly recommend!!

Beautiful store. Shaded parking from the Texas sun. Super nice people. Very good prices.

"British" Alex was an awesome salesman! Very friendly, not pushy and full of humor! Found a great sleeper sofa for a fantastic price! Just got our sleeper sofa delivered. Im at work, but my wife was home. Communication was great, delivery was quick and easy! Wife said that Henry was very nice (coincidentally our dog is named Henri!)

Very nice, professional, and friendly delivery folks. Fast and easy.

Great product. Very comfortable.

I just had my sofa delivered..it was originally scheduled between 3:00-6:00pm..the driver called around 1pm and updated me that they would be coming earlier which was totally ok with me..they arrived as they said they would! Great guys, very personable and polite! Give these guys a raise!! Really Really!!

The people delivered in proper time with better service.

Muy feliz y contento de que pudimos encontrar lo que buscábamos con mi pareja

Great affordable pricing. Huge warehouse of selections and options. Looking forward to going back to look at other household items and furniture

Technician arrived right on time, was professional and courteous. Thai (the technician) represents your company well!

The salesman Bill Brown was very nice, no pressure, prices are great. Delivery guys were very nice & professional, set up was perfect.

Great service and quality furniture. Maria at the sales floor was very helpful. Richard and Nolan knocked out of the park with delivery. They were careful with the furniture and the walls taking them upstairs along with a smile and friendly attitude!

The drivers arrived on time and very professional and attentive. The job was completed quickly and satisfactory. I will definitely recommend others to your company.

Their delivery people WILL barricade the main entrance of your apartment complex with an 18 wheeler and prevent anyone from being able to go in or out. Ask me how I know.

Jose and his team were very nice and professional and took great care of delivering all items in a safe and neat way. I would recommend his team to anyone! Keep up the great work!

What I really appreciated was how the gentleman gave my wife and me plenty of time to review the setup, decide what to return, and explore other options. We ended up purchasing furniture for the entire house, and the installation was both quick and incredibly professional. I’m extremely satisfied with the work, and we’re excited to return today to select even more furniture!

Love this furniture store! They carry so many brands and styles! Their delivery charge is not outrageous in comparison to the competition. Communication/reminders on the delivery is very clear. Highly recommend it!

Great customer service, j.t helped on the sale floor several times great service..highly recommend this place 👌

The shopping experience was excelent,salesman Stanley was very professional and knowledgeable, the delivery guys brought the furniture before a pick up my son from school, and I was very happy about that.my next purchase will be a dining set, and of course it will be from AFW. Thank you.

Very nice store. All inventory well displayed in a friendly and clean environment and. I met Meghan Bridenthol. She showed me a few items and proceeded to complete the transaction on a recliner couch. Professional, thorough and efficient. Then a couple of days later I wanted to add a bed to my order and include in my shipment. Meghan was off, but completed the transaction over the phone and added to my scheduled delivery. Thank you Meghan for such an exceptional experience. AFW will continue my business in the future.

Good furniture at awesome prices.

I must say what a customer service and after sales service. Huge fan and will definitely recommend buying from AFW.

Great furniture for reasonable prices the kitchen table and chairs I bought are very sturdy

My wife and I came by tonight and bought a sectional. The salesman Alex was a big help and a pleasure to have around. Thankful for the experience. He deserves a weekend off.

The delivery crew were Quick and very professional. 10 Stars!

Great experience. Dawn Fernandes, amazing salesperson. Really glad we got to work with her. Very knowledgeable about every aspect of the experience and had an answer for every one of our questions. She really put our mind to ease about making a large purchase from AFW. We got her card to be sure we get to work with her again next time!

Excellent sales person and great delivery service 👍🏻👏🏻💯

I had such an amazing experience at AFW Katy. The prices are pretty reasonable. Our Sales Associate Alex Burlton was very kind, attentive and very knowledgeable. My husband and I greatly appreciate him assisting us on our purchase of a King Size Mattress and Box Springs. He was very patient with us as well as giving us time to look around and always came back to check on us to see if we had any questions or concerns. He made our time there very pleasant and also gave us some great laughs. Alex has great customer service and we are so thankful for him and our purchase.

Awesome Deal and professional establishment!!!

Very good selection, prices and delivery service